Privacy Policy

Scope of this policy

This policy applies to information collected through this website, including future contact, estimate, or service-request forms, and through website analytics. It does not govern information collected by unrelated websites or services that may be linked from our site.

Information we collect

Information you provide

When website forms are activated and you submit a contact, estimate, or service request, we may collect information such as:

• Your name, telephone number, and email address, if requested;
• Your address, city, ZIP code, or service location;
• The type of HVAC project or service you are interested in;
• Your preferred timing and details about your home, equipment, or comfort concerns;
• Photos, documents, or other information you choose to provide; and
• Records of communications with us.

If you call or text us, your telephone provider and our communications providers may process your phone number, message content, and related delivery information.

Information collected automatically

When analytics tools are activated, we and our service providers may automatically receive information about how you use the site, including pages viewed, referring pages, approximate location, browser and device information, operating system, session activity, and interactions with site features. This information may be collected through cookies, tags, and similar technologies.

How we use information

We may use information to:

• Respond to questions and service or estimate requests;
• Schedule, provide, and follow up on HVAC services;
• Communicate about a project, appointment, or account-related matter;
• Understand website traffic and improve our pages, services, and advertising;
• Protect the website, our business, customers, and others from misuse or security threats;
• Maintain business and transaction records; and
• Comply with applicable law and enforce our rights.

Google Analytics, cookies, and similar technologies

We use Google Analytics to understand how visitors find and use this website. Google Analytics may use first-party cookies, including a cookie commonly named _ga, to distinguish users and sessions. Its standard implementation may collect session statistics, approximate geolocation, and browser and device information.

Google processes Analytics information under its own terms and privacy practices. You can limit cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on. Blocking cookies or scripts may affect how some website features operate.

If we later use advertising, remarketing, or additional analytics features, we may update this policy and provide any choices or consent tools required for those features.

How we share information

We do not sell your personal information for money. We may share information:

• With employees and contractors who need it to respond to you or provide service;
• With providers that support website hosting, analytics, forms, communications, scheduling, customer management, payment, financing, or other business operations;
• When reasonably necessary to comply with law, legal process, or a governmental request;
• To protect the rights, safety, property, or security of Apple Aire, our customers, or others; or
• As part of a merger, sale, financing, reorganization, or transfer of all or part of the business.

Service providers may use information only as permitted by their agreements with us and their own applicable terms.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, and meeting legal obligations. Retention periods vary based on the type of information and why it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure.

Your privacy choices

You may ask us to correct or delete personal information you submitted through the website, subject to legal, contractual, and legitimate business-record requirements. You can also manage cookies through your browser and use Google’s Analytics opt-out tool.

If you receive marketing texts or emails from us in the future, you may use the opt-out instructions in the message. Service-related communications about an active request or appointment may still be necessary.

Children’s privacy

This website is intended for a general audience seeking home-comfort services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted information, please contact us.

Links to other websites

Our website may link to third-party websites, including Google Maps, reviews, financing, manufacturers, or social platforms. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this Privacy Policy as our website, services, and legal obligations change. The effective date at the top of the page shows when this policy was last revised. Material updates will be posted on this page.

Contact us

Questions or requests about this Privacy Policy may be directed to: